Position: Technical Support Engineer
Reports To: Chief Operating Officer
Status: Exempt

Position Overview:
Candidate is responsible for technical pre and post sales support with a focus on helping clients and resellers understand how CommandCenterHD works within their network and firewall protocols. This candidate will also assist the sales group with middleware development projects and will act as the liaison between operations, sales and technology to qualify and communicate development requirements. 

Duties and responsibilities include, but are not limited to:
1. Communicating details regarding database integration, APIs and middleware development
2. Networking knowledge 
3. Interface with customer and reseller IT staff.
4. Support relay appliance and Digital Media Player installations. 
5. Producing support materials and training protocols for internal sales team. 
6. Responsible for development and delivery of product demonstrations
Education:
Bachelors Degree or business experience in related field.

Experience:
Three to five years of technical sales support. Candidate must be self-motivated with a proven track record in software sales support and possess a strong knowledge of multiple technologies. This position requires the candidate to be comfortable working in a dynamic team atmosphere with a rapidly expanding customer base.

Required Skills:
Well-developed analytical and problem solving skill set with the ability to learn and adapt quickly. Comfortable with direct client and partner interactions. Must possess strong presentation skills and be able to communicate professionally in written responses to emails and company reporting. Capable of eliminating sales obstacles through creative and adaptive approaches. Light travel will be required. 

Resumes should be submitted to wil@industryweapon.com.