NEP Broadcasting, LLC Job Description Job Title: Systems Support Specialist Date: August 25, 2005 FLSA Status: Exempt Revision: April 15, 2008 Supervisor: Chief Engineer Salary: Competitive Dept: Engineering Location: Supershooters Purpose: NEP Broadcasting, LLC., with headquarters in Pittsburgh, Pennsylvania and offices in California and New York, is known worldwide as a quality provider of broadcast management services. NEP's divisions include the following: NEP Supershooters is the premier provider of mobile television units; NEP Denali is the premier provider of mobile television units geared toward entertainment events; NEP Visions is the premier provider of mobile television units in the European marketplace; NEP Screenworks, located in California, is the world's largest provider of mobile and modular Jumbotron and LED daylight video screens and NEP Studios is the largest teleproduction service provider in New York City. NEP is committed to providing state-of-the-art technology to its clients and is highly regarded in the industry for its focus on client service and satisfaction. The purpose of this position is to provide help desk systems support to clients within the company. Position Responsibilities: • Serve as the initial point-of-contact for troubleshooting software, Laptop/PC hardware, and printer problems in a mixed OS environment. • Generate trouble tickets for problems and work to resolve the issues in a timely manner. • Provide phone and in-person support to users in the areas of e-mail, directories, standard Windows and MAC desktop applications, and other in-house applications. • Prepare new laptops and desktops for deployment to offices and mobile units in the field. • Support users by installing, configuring, and deploying software packages on company hardware. • Responsible for ongoing maintenance, management and tracking of company owned hardware and software • Provide IT training for new NEP employees. • Provide backup systems administration support for multi-server, multi-location IT infrastructure. • Other duties as assigned. Qualifications: • Technical or Bachelor’s Degree in IS, IT, or Engineering or equivalent experience. • 2+ years of PC support experience. • Experience with PC configuration/upgrades and repairs • Must have experience supporting Microsoft and MAC operating systems and applications. • Knowledge of troubleshooting network issues (LAN/WAN) • Knowledge of UNIX (variant) operating systems preferable. • • Must possess excellent communication skills. NEP Inc. is an Equal Opportunity Employer and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age (40-70), national origin, sexual orientation or physical disability (except where physical or mental abilities are a bona fide occupational requirement). To apply for this position, please send information to: Human Resources NEP Broadcasting, LLC 2 Beta Drive Pittsburgh, PA 15238 Fax: 412-820-6045 Email: hr@nepinc.com HR/JD/7/05